Frequently Asked Questions  

Do you offer local pick up?

Yes. Please choose ‘Local Pick Up' at check out. We will notify you as soon as your order is available for pick up.

How long will it take to receive my online order?

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

How long will my bar of soap last?

Each bar will typically last ~3-4 weeks with normal daily use.

What should I do to make my soap last longer?

Allow your bar to completely dry in between uses. Use a soap dish or soap sack that allows for air flow and water drainage. Keep your bar out of water and away from the direct stream of the shower.

Do you use lye to make your soap?

We use lye (sodium hydroxide) to make our soap. Technically all soap is made with lye. No lye, no soap. While it's used in the soap making process, there is no lye present in the final product because it's all used up in the saponification process.

Are your soaps okay to use on sensitive skin?

Our soap, is very gentle on skin. However, we always recommend reading through the ingredients which are listed in the product description to make sure there is nothing you are sensitive to.

What do you use to scent your soaps?

We use only essential oils to scent our soaps. The ingredient list in the product description will indicate which is used in each bar.

Do you do custom soaps for parties, weddings, events, hotels or rentals?

Yes, we’d love to – custom blends are our specialty and often the life of the party. Please reach out via email at hello@flowercitysoap.com.

Do you ship using plastic free, sustainable packaging?

We sure do! With that said, we do believe in reusing all inbound packaging to ship out bound. Recycle, reduce, reuse is a motto to live by!